RESUME

Eddie T Arnold Jr.

(747) 217-1847 | eddie@dlpconsultinggroup.com | www.dlpconsultinggroup.com

 

Fractional Operations Manager with 25+ years of experience.  Delivers happier employees, smoother operations, and significantly more to bottom line in profits.  Specializes in organizing people and teams, motivating them to do their best both individually and as part of the team.  Also specializes in engineering improved workflow through integrating technology and people together that maximizes both to the highest level possible.  He then will continue to consistently monitor and help adjust workflow systems, people, or technology as needed.  He will be your Fractional Operations Manager, becoming intimately knowledgeable about your company’s needs and its particular, unique nuances that all individual companies have.  He is here to stay as long as you need him and can come back whenever you call.  Promising high-quality results with an affordable structure at a fraction of the cost.  Guarantees your first 30-minute consultation for free.  Proudly serving Los Angeles County and SoCal!

 

 

SERVICES:

 

  • Problem Identification and Resolution

  • Strategic Business Planning

  • Process Development

  • Process Management

  • Data Review via Analytics

  • Teaching and Training Employees

  • Revenue Growth through Business Development

  • Influential Partner in Negotiations

  • Staff Relief

  • Business Plan Review

  • Growth through Innovation

  • Tool Development and Deployment

  • Wireless Infrastructure Feasibility Study

  • Wireless Communications Design

  • Wireless Communications Expertise



 

EMPLOYMENT HISTORY:

DLP Consulting – Los Angeles Area                                                                                                      3/19- present

  • Successfully managed AT&T SHAPE Event 5G implementation project on Burbank Warner Brothers studio lot. 

  • Successfully managed AT&T Mobile Mobile World Congress 5G implementation project at the Los Angeles Convention Center

  • Successfully managed the Verizon backhaul replacement project (Malibu to Ventura) along Pacific Coast Highway.

  • Operations improvements for clients resulting in over 2.1 Million in revenue to date.

  • Process and tool improvements for wireless communication company resulting in a 33% operational efficiency improvement by improving employee efficiency resulting in better quality of work.

 

Verizon Wireless

Senior Manager-Operations, Los Angeles, CA                                                                                        10/16-12/18

  • Developed creative ideas and solutions based on industry research and consumer insight to formulate thinking for new products or improve existing products/product performance.

  • Responsible for the project management of 3G to 4G network conversion, over 300 new cell deployments and numerous network supporting projects for best in class network.

  • Managed the operations and maintenance of 600+ cell sites, DAS, small cell, hub sites, fiber transport hubs, and other telecommunication facilities. Maintained the highest reliability in the enterprise every year in position.

  • Applied subject matter expertise to enhance current and develop new processes increasing department productivity by eliminating various manual operations through automation and integration.

  • Planned and managed capital/expense budgets (Peoplesoft & Salesforce) in the Los Angeles market while maintaining construction-in-progress, spend, and inventory budgets.

  • Developed and maintained strong professional relationships with internal stockholders, project teams, external business partners, vendors and suppliers.

  • Planned, directed, maintained and coordinated network installation, maintenance, and operations.

  • Led the Los Angeles team through the LTE 4G deployment leading the enterprise in network integration and LTE data penetration. Part of the largest, fastest, and first deployment within Verizon Wireless.

  • Interfaced with local municipalities, government organizations, and political entities to develop site acquisition activities and influence construction codes and rules.

  • Led the Los Angeles/Ventura emergency response efforts through wild fires, earthquakes and other crisis events.

 

 

Senior Engineer-Network Operations, Los Angeles, CA                                                                           12/11-10/16

  • Coordinated efforts between Switch, Transport, and Engineering to ensure deliverables are met to ensure ongoing network reliability and customer satisfaction for the Greater Los Angeles area.

  • Filled in for Field Operations Manager and perform management duties on occasions during his absence.

  • Responsible for the training and development of technicians on all aspects of the position including maintenance, procedures, RF annuals, site calibration, and troubleshooting.

  • New cell site turn-ups, relocations, and training technicians on procedures to turn sites up.

  • Performed as the field operations representative for the Network Standardizations Board, responsible for creating network standards for the Southern California network team including LED, NCD, and DU upgrade procedures.

  • Lead technician for the Downtown Los Angeles team 10. Fully supportive of my team, lending my expertise to them and other technicians outside of our team.

Engineer-Network Operations, Los Angeles, CA                                                                                       4/03-12/11

  • Coordinated and managed the phase 1 and phase 2 EBH conversion project as the primary for the Downtown L.A. Field Operations Team for 300 + sites.

  • Coordinated the efforts of over 12 different vendors and vendors to work alongside of our team of 10 technicians across the greater Los Angeles area during the EBH project.

  • Worked hand and hand with System Performance to establish the M.O.P for the carrier add project, trained 8 technicians for the Downtown L.A. area.

 

 

UNITED STATES ARMY- MILITARY INTELLIGENCE CORPS

Shift Supervisor/NCO, 527TH  MI BN, Camp Humphreys, South Korea                                              2/02 - 3/03

  • Directed the daily planning, coordination, delegation, training, and supervisory efforts to support operations of a 10 personnel team.

  • Managed and maintained a site with over 3,000 items worth an excess of over $350 million dollars.

  • Repaired multiple RF intercept, SATCOM, LAN, WAN, and Jamming equipment.

  • Developed and documented test and maintenance procedures for new equipment.

  • Held a TS/SCI Security Clearance throughout service time.

Section Sergeant/NCO, 103d MI BN, Fort Stewart, GA                                                                      4/00 - 2/02

  • Finished top of the class in the Primary Leadership Development Course.

  • Repaired and maintained multiple RF intercept, SATCOM, LAN, WAN, and Jamming equipment worth an excess of 500 million dollars.

  • As Squad Leader directed the daily planning, coordination, delegation, training, and supervisory efforts to support operations of an 8 personnel team.

  • Expertly managed the section resulting in a constant 95% readiness rate between five-line companies in the Battalion.

 

EDUCATION:

  • B.A.S. in Electronic Engineering  

  • M.B.A. in Project Management and Business Administration

  • Grad Certificate in Business Intelligence and Analytics Management

 

ORGANIZATIONS:

  • Kiwanis International

  • Member of MVP (Merging Vets & Players)

AWARDS/RECONGNITIONS:

  • Recipient of the Pacific Market Winner’s Circle for the work my team did supporting the Thomas Fire’s in 2017

  • Honorable Discharged – 2003

  • The Army Commendation Medal – 2003 / 501st MI Battalion

  • The Army Commendation Medal – 2001 / HHOC 103rd MI Battalion

  • The Army Achievement Medal – 2001 / HHOC 103rd MI Battalion

  • The Army Achievement Medal – 2001 / HHOC 103rd MI Battalion

  • 2018 – Operations Coordinator for General Order-95 for Verizon Wireless Southern California network.  Resulted in zero fines.

  • 2018 – Woolsey Fire – Operations and Logistics leader for Verizon Wireless network recovery efforts during and after the fire.  100% service restoral

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DLP CONSULTING GROUP

Serving the greater area of Los Angeles, CA

639 South Glenwood Place, Suite 215 Burbank, CA 91506

Monday - Friday
9:00 - 5:00

Phone: 1.818.616.6211
Email: info@dlpconsultinggroup.com

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